Frequently Asked Questions

Ordering online is easy! Simply browse our menu, select your items, customize as needed, and add to cart. Complete your order by providing delivery information and payment details. You'll receive a confirmation email with your order details and estimated delivery time.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, PayPal, Apple Pay, and Google Pay. Cash is also accepted for pickup orders and delivery orders where available.

Orders can be modified or cancelled within 10 minutes of placement by calling the restaurant directly. Once your pizza goes into the oven, changes cannot be made. Please contact us at +1 651-340-3568 as soon as possible if you need to make changes.

Our deep dish pizza features a buttery, flaky crust made with cornmeal, whole milk mozzarella cheese, and our signature chunky tomato sauce made from California vine-ripened tomatoes. We've been perfecting this recipe since 1971, using only the finest ingredients and traditional Chicago techniques.

Yes! We offer gluten-free pizza crust available in personal size. Our gluten-free crust is prepared in a dedicated area to minimize cross-contamination, though we cannot guarantee a 100% gluten-free environment due to shared kitchen space.

We have numerous vegetarian options including our famous Lou pizza with spinach, mushrooms, and roma tomatoes. For vegan customers, we can prepare pizzas with vegan cheese and a variety of fresh vegetables. Please inform us of any dietary restrictions when ordering.

Our deep dish pizzas take approximately 35-45 minutes to bake properly. This longer baking time ensures the thick crust is perfectly golden and the cheese is fully melted. We recommend calling ahead or ordering online to reduce wait times.

We deliver within a 5-mile radius of our St. Paul location. Delivery areas include downtown St. Paul, Highland Park, Mac-Groveland, Summit Hill, and surrounding neighborhoods. Enter your address at checkout to confirm delivery availability.

Delivery fee is $3.99 with a minimum order of $15 before tax and tip. Orders over $50 qualify for free delivery. Delivery times typically range from 45-75 minutes depending on location and order volume.

Yes! Once your order is confirmed, you'll receive updates via text or email including when your pizza goes in the oven and when it's out for delivery. You can also call the restaurant directly for real-time updates on your order status.

We're open Monday through Friday from 9:00 AM to 6:00 PM. Weekend hours and holiday schedules may vary. For the most current hours, please call us at +1 651-340-3568 or check our website.

Absolutely! We offer catering services for events of all sizes. From office meetings to wedding receptions, we can provide fresh deep dish pizza, salads, and appetizers. Contact us at least 24 hours in advance to discuss your catering needs.

Yes! Lou Malnati's gift cards are available in any denomination and make perfect gifts for pizza lovers. Purchase gift cards in-store or contact us to arrange gift card delivery. Gift cards never expire and can be used for dine-in, pickup, or delivery orders.

Yes! Leftover deep dish pizza can be frozen for up to 3 months. Wrap individual slices in plastic wrap, then aluminum foil. To reheat, thaw overnight in the refrigerator and warm in a 350°F oven for 10-15 minutes until heated through.

We take food allergies seriously and will do our best to accommodate your needs. Please inform us of any allergies when ordering so we can take appropriate precautions. However, our kitchen handles multiple allergens, so we cannot guarantee a completely allergen-free environment.

We value your feedback! You can contact us directly at +1 651-340-3568, email us at [email protected], or leave reviews on Google, Yelp, or our social media pages. Your comments help us maintain our high standards and improve our service.